Anthony R Ktl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not sending me my funds

I have been getting the run around for 1MONTH trying to get my funds sent to me. they claim to have sent a check that never arrived, then they claimed to have sent me a check overnight which never arrived. Now they tell me that they will charge me $23 to send me a check overnight. They are in no rush to pay me what they owe. STAY AWAYSTAY AWAY
View full review
Loss:
$1650
Pros:
  • Access to all tracks
Cons:
  • Not reliable
  • Poor customer service
  • Deceiving practices

Preferred solution: Full refund

1 comment
Reynolds Bww

i won 1800 and they woudn't let me send money to my account. thats a scam

Kathy H Jhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading freeplay contest

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Since introducing the sports book and casino at Twinspires in 2021. They let the customers of the horse racing accounts participate in NCAA freeplay contests on Saturday. This contest is listed with the other horse racing contests. Leading you to believe that any prize money you receive will be put on your Twinspires account. After winning one of the contests, which was $100, they told me I would have to open a sport betting account to receive the prize. Its a deceitful way to get customers to open multiple accounts.
View full review
Loss:
$300
Pros:
  • Convience
Cons:
  • Poor customer service
  • Deceiving practices

Preferred solution: Take sports betting off of the horse racing site

User's recommendation: Check the fine print carefully and let it be known that freeplay sports bets belong on the sports betting accounts. Horse racing belongs on horse racing.

Calvin p Sen

*** org.They take your money dishonestly and when they get enough they shut you off from playing,real *** org!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They take your money dishonestly and then do not let you play any more BULLSHIT!!!! How fuck"n many times can the first three horses have two small numbers with one large number horse in between! Should not happen every frik'n time!
View full review
Loss:
$5

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from this hole!

Karina K Xix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst casino app

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jul 20, 2021
If you want to only lose, go to this casino app. There are hardly any promotions and if there are some the payout is cral. No rewards or bonus points like on other casino sites. I could spend $4k on other sites and at min get mt money back but Twinspires is a constant loss! It isnt even fun.
View full review
Loss:
$4000
Pros:
  • Good choice of games
Cons:
  • No bonus
  • Being ripped off

Preferred solution: Let the company propose a solution

User's recommendation: Go to a better casino app

Anonymous

Bad experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I set up an account and deposited money and then couldnt login. I had did live chats with at least 4 different people to resolve the issue and it never was resolved then they tell me it will be at least 15 days for a refund check. I spent 3 hours working on this. What kind of casino takes your money and then you cant use it. They are obviously not reputable and say to all stay away. I gamble on several online casinos and have never had an issue with any of them until this one.
View full review

User's recommendation: Don’t waste your time

Anonymous
map-marker Detroit, Michigan

Withdrawl process

The withdrawl process is a FN joke, oh if it's over 5,000 is considered a Large amount (wtf) they take your money instant but they won't likely cash you out
View full review
Carrie B Iin

Warning

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Casino site IS NOT running on a random system. Crunched some numbers and found an 87.76% loss on spins and bonuses are almost nonexistent. They offer no bonuses or decent promotions. They are thieves and should be seriously audited!! STAY AWAY!!!!
View full review
Loss:
$400
Cons:
  • Not playing by the rules

Preferred solution: Let the company propose a solution

User's recommendation: DON’T

Victor A

Rip off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I thought I would join TwinSpires in Michigan, boy I was disappointed, I deposited $50 and I was up at $53 it wouldnt let me cash out $53 but it would let me cash out $34, so I wind up losing the $53, but if I couldve cashed out it wouldve been OK, its a rip off, I will never go on there site again and I dont Recommend it
View full review
Loss:
$50
Pros:
  • Good customer support

Preferred solution: Apology

User's recommendation: *** no

Cindy L Wuf

Withdrawing money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was mostly satisfied until I wanted to transfer money from TwinSpires back to my bank account. Apparently its only easy to get money INTO your TwinSpires account but you have to wait on a CHECK TO GET YOUR MONEY BACK OUT!!! WHAT!!???? That is ridiculous! Wont be using again after I get my check! Oh! AND....you pay $5 EVERY TIME YOU TRANSFER MONEY FROM YOUR BANK TO TwinSpires!
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use if you can wait on snail mail to get your money out!

Anonymous
map-marker Fremont, California

False advertisung

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Used code free500 and never got my money back. Called 4 times and they issued me a credit but I was unable to withdraw it. Promotion also stated 50 free spins for 5 days but didnt receive them either.
View full review
Detrick Ezo
map-marker Louisville, Kentucky

My account is locked outi

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was on hold for an hour they hung up you are really miss up my oaks day just turn it back on or call me at 502 424 ****
View full review

User's recommendation: Get tvg

Anonymous
map-marker Michigan City, Indiana

Terrible process to reset password

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cannot get through to customer service and I do not receive a reset email like every other website
View full review

User's recommendation: Get with the times or allow DRF users to bet the derby

Doug H Zgh

Lost bets

I bet on races on Kentucky Derby day, 1 May 2021. After the racing those bets posted online and in the TwinSpires app. Now they're going. I can get no answers from TwinSpires. I cannot be the only one.
View full review
Loss:
$26
Pros:
  • Easy of use

Preferred solution: Accounts straight. I lose $26.20 if you don't

User's recommendation: Use TVG.

Anonymous

What a Joke

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have been playing their promotion Free Play have been picking some winners & I have noticed that when my reward point balance increased I have been receiving 1/10 of points instead a full points. Hit their Two for Tuesday exactas a while back & never received a payout, called them & I was told they didn't have any record of the win. I will stay with TVG. Twin Spires is a comedy show
View full review
Cons:
  • A joke
Anonymous
map-marker Chicago, Illinois

Bad experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terrible customer service, had problems with deposit, called customer service and wasn't satisfied with the answer. I asked for a supervisor, the guy refused and threatened to hang up on me.
View full review

User's recommendation: Use TVG